Cancellation Policy for NON FUNGIBLE WEARABLE TOKENS (NFWT)
Last Updated: 15-02-2023
At NON FUNGIBLE WEARABLE TOKENS (NFWT), we value your satisfaction and strive to provide the best possible shopping experience. We understand that there may be situations where you need to cancel an order or request a refund. This policy outlines the procedures and guidelines for cancellations and refunds.
1. Order Cancellation
1.1. Cancellation Period: You have 24 hours from the time of purchase to cancel an order without incurring any cancellation fees.
1.2. How to Cancel: To cancel an order, please contact our customer support team at info@nfwt.shop . Be sure to include your order number in your cancellation request.
1.3. Cancellations after 24 hours: After the initial 24 hours, cancellations may still be possible, but a cancellation fee may apply. The specific fee will depend on the status of your order and the products involved.
2. Refund Eligibility
2.1. Defective or Damaged Products: We are committed to delivering high-quality products. If you receive a defective or damaged item, please contact us within 1 days of receiving your order, along with clear photos or videos of the issue. We will arrange for a replacement or refund.
2.2. Incorrect Product: If you receive an incorrect product, please contact us within 1 days, and we will provide instructions for a replacement or refund.
2.3. Size or Style Issues: We offer a convenient exchange or return process for size or style-related issues. Please contact us within 1 days of receiving your order, and we will guide you through the process.
2.4. Change of Mind: If you change your mind about a purchase, you can return the item within 1 days of receiving it. The item must be in its original condition and packaging, and return shipping costs will be your responsibility.
3. Refund Process
3.1. To request a refund or return, please contact our customer support team at info@nfwt.shop
3.2. After receiving and inspecting the returned product, we will process your refund within 2 business days.
4. Non-Refundable Items
4.1. Certain items, such as personalized or custom-made products, may not be eligible for refunds. Please check the product description for any special terms related to non-refundable items.
5. Payment Method for Refunds
5.1. Refunds will be issued using the original payment method used for the purchase.
6. Lost or Delayed Shipments
6.1. In the event that your order is lost or significantly delayed in transit, please contact us, and we will work with the shipping carrier to resolve the issue. Please note that we are not responsible for shipping carrier delays.